Shipping, Payments & Returns

SHIPPING & DISPATCH:

Items that are in stock will be dispatched from QLD, Australia between regular business hours on Monday to Friday. Due to order volumes, please allow 1-2 business days for orders to be dispatched (this is in addition to any estimated shipping timeframes). Items that are not in stock will be ordered from the relevant supplier and shipped to your nominated shipping address as soon as it becomes available. You will not be charged any additional shipping fees if your order requires a second shipment to complete the fulfilment.

SHIPPING COSTS:

	COST
SHIPPING PROMOTION: REGULAR POSTAGE (OVER $35)	FREE
SHIPPING PROMOTION: EXPRESS POSTAGE (OVER $35)	$3.50
REGULAR POSTAGE (UNDER $35)	$8.50
EXPRESS POSTAGE (UNDER $35)	$12.00

REGULAR POSTAGE:

Typical delivery times are 4-7 business days after the day of dispatch. You will receive a confirmation once your order has been placed and when your item/s have been dispatched you will receive a tracking number, which you can use to track your parcel. Orders with multiple items may incur additional postage costs that will be calculated at the checkout.

EXPRESS POSTAGE:

Typical delivery times are 1-4 business days after the day of dispatch. You will receive a confirmation once your order has been placed and when your item/s have been dispatched you will receive a tracking number, which you can use to track your parcel. Orders with multiple items may incur additional postage costs that will be calculated at the checkout.

AUTHORITY TO LEAVE (ATL):

All parcels sent by APAC Dental will include Authority to Leave (ATL) without the delivery courier requiring a signature upon delivery. Please contact us if your parcel requires a signature upon delivery (additional fees may apply).

ORDER CONFIRMATION & TRACKING:

You will receive an order confirmation via email once your order has been placed. When your item/s have been dispatched you will receive a tracking number and courier details to track the delivery progress of your order.

PAYMENTS:

Full payment is required before your order will be dispatched. Payments can be made via the checkout/cart page on our online store or please email admin@apacdental.com.au if you would prefer to pay via direct deposit.

GST:

Please note that GST is inclusive on all product pricing displayed and is listed in the subtotal of the cart and checkout page. The bulk buy tables listed on each product page display both the inclusive and exclusive GST pricing per item. The total GST applied to the order will be noted on the checkout page. Please email admin@apacdental.com.au if you require a tax invoice, which will detail the GST component of your order.

RETURNS POLICY:

We accept 'Change of Mind' returns of most products* for exchange or refund, less the applicable shipping rate of either $8.50 for regular postage or $12.00 for express postage to cover the original postage costs (including products returned with promotional shipping rates applied). 'Change of Mind' items must returned within 30 days of the delivery date and be in new, unaltered, and unused condition** and returned at your cost. If you believe an item is faulty please discontinue use and contact us immediately. A customer that believes they have recieved a faulty Item will be provided with the appropriate advice and troubleshooting to determine the likelihood of a fault. We may request that 'Faulty' items be returned prior to a full refund being issued. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item) and will reimburse you if a postal satchel or box is required to be purchased. Original sales receipt or packing slip must accompany your return.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.

*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period.

**New, Unaltered, and Unused Condition means an item, including its packaging, is returned without showing signs of wear or damage.

INCORRECT ADDRESS RETURN TO SENDER/REDELIVERY FEE:

Please note that parcels with an incorrect delivery address will incur a 'return to sender' fee. This fee is individually calculated by Australia Post and is generally estimated at $10.00+. The 'return to sender' fee will be deducted from the order total and less the applicable shipping rate of either $8.50 for regular postage or $12.00 for express postage to cover the original postage costs (including products returned with promotional shipping rates applied). The customer can then choose to have the remaining balance refunded or can choose redelivery of the item. If the customer chooses to have the item redelivered to the correct address then a 'redelivery fee' will be quoted and charged to the customer based on their choice of regular or express postage. Items that require redelivery will only be sent out once all outstanding fees have been paid in full. 

DELAYED DELIVERY / LOST IN TRANSIT:

Tracking numbers for each trackable parcel are provided in email to the customer at the time of dispatch. Tracking information is not individually monitored by APAC Dental and a customer is required to inform APAC Dental via email if they believe their parcel delivery is delayed or has been lost in transit. From time to time, a parcel may become lost in transit or have a delayed delivery outside of the anticipated delivery timeframe. APAC Dental will liaise with the customer and courier to determine an outcome regarding the delivery status of a parcel. The courier may take up to 5 business days, once a case has been lodged with them, to provide proof of delivery or investigate the delivery status of the parcel further. APAC Dental will then communicate with the customer to provide a resolution if the parcel has been deemed lost in transit. 

INTERNATIONAL SHIPPING INFORMATION AND POLICY:

Please note that APAC Dental ships only to addresses located within Australia.